Hey everyone, Marc here!
Over time we've received a lot of similar questions from you guys about the shop, the website, our TOS, etc., that I've recently made the effort to go ahead and create the most comprehensive FAQ page that we've ever had! You can get to it via the "Contact" page. This has been my best effort to fully explain things and provide answers to you guys, so please be sure to use it for reference whenever you're feeling as thought there's something you wanted some clarification on! We also recently updated out TOS on the actual shopfront website, so be sure to have a peek at that too whenever you're making a new order.
Stay safe and Happy Camping!
Marc